FAQ

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Frequently asked questions

• Where can I buy Euromex microscopes and other optical instruments?
Euromex and Q-scope products can only be ordered with one of our resellers. Just contact us and we can introduce you to closest reseller in your neighborhood

• How do I choose the right microscope?
Euromex offers a large range of microscope series and selecting the right microscope for your application might be challenging and time consuming. To simplify this process we have made 3 easy ways to help you find the right microscope for your specific application. Find your product in the branche, product or application menu above and select. A list of recommended models for most common applications in education, laboratories and industry can simplify your selection.

When you need more help please send us a message and our team will assist you

• What is the warranty period on Euromex microscopes?
A standard 12 months warranty applies on our products, except on optical and mechancial parts of Euromex microscopes on which extended warranty periods of 3, 5 or 10 years applies
On digital cameras, electronic and electrical parts of illuminations of microscopes a 2 years warranty is applicable

• How long will spare parts for my Euromex microscope be available?
Euromex try to keep spare parts for all microscopes on stock for a period of 20 years

• I want to use the ImageFocus software with a camera. Do I have to purchase the software separately?
The ImageFocus software is delivered for free with each camera. Free updates are available on this page or this website (Euromex > Product page > Downloads).

• Which software do I need for my digital or analog camera?
Model DC.1300c / DC.3000c / DC.5000c / DC.3000p / DC.5000p  →  ImageFocus 4 Software  (Windows OS)   ImageFocus 4 Software  (Mac OS)
Model DC.1300s / DC.3000s /DC.5000i / VC.3031/ VC.3036  →  ImageFocus 4 Software  (Windows OS)   ImageFocus 4 Software  (Mac OS)
Model DC.18000p / DC.10000p / DC.5000-WIFI  →  ImageFocus Alpha Software  (Windows, Mac OS and Linux)
Model DC.5000-WIFI (in WiFi mode) → The App  ImageFocus Alpha App  (Android) also available from PlayStore. The App for iOS is only available from AppleStore

Model DC.1300x / DC.5000  →  ImageFocus 3 Software   (Supported up to Windows 7)

Model VC analog camera with VC.5491 video grabber →  Grabbee X    (Windows)
Model VC analog camera with VC.5490 video grabber  → Grabbee 3    (Windows)

• Is the ImageFocus Software compatible with my computer?
The ImageFocus 4 software is compatible with all above mentioned USB-2 camera except for the DC.1300x and DC.5000 cameras that run with ImageFocus 3 software

Besides live imaging, the software captures images in Jpeg, Tiff or Bmp formats or video recording in Avi format. ImageFocus 4 is compatible with Windows XP, Vista, Windows 7, 8 and 10, both 32 and 64 bits configuration

The ImageFocus Alpha software is compatible with the mentioned USB-3 cameras and DC.5000-WIFI camera 
Besides live imaging, the software captures images in several formats like Jpeg, Tiff or Bmp or video recording in Avi format. Compatible with Windows XP, Vista, Windows 7, 8 and 10, both 32 and 64 bits configuration

• How can I login?
The login information is only available for official Euromex distributors and agents. To get personal login information please contact your Euromex Area Sales Manager. You will receive a username and password that gives you access to the current price lists (including your conditions), manuals and photos

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If you have any additional questions, please feel free to contact your Euromex Area Sales manager at any time